Customer Service Training Solutions

Custom, On-Site Customer Service Training

Designed specifically for your organization, our on-site customer service training is customized to include relevant scenarios, tailored vocabulary, and interactive participation.

Workshop Includes:

Customized curriculum based on your needs.
Engaging half-day training (4-5 hours of interactive instruction).
Full-color participant manuals and training materials.
Participation prizes and engagement tools (such as desk mirrors for phone etiquette).
Certificates of completion for all attendees.
Digital training materials for future use with new hires.

💰 Investment: Starting at $3,497 + $20 per participant for workbooks and supplies.

Additional fees apply for travel outside metro Denver and optional mystery shopping evaluations.

One-on-One Customer Service Coaching & Training

For businesses with only one or two customer-facing employees, or for individuals struggling with customer interactions, we offer personalized coaching.

Our One-on-One Coaching Includes:

Consultation with the supervisor to assess training needs.
Up to two mystery shop evaluations to identify improvement areas.
Two-hour private coaching session with Beth Boen.
30-minute debrief session with leadership.
Training materials on a thumb drive for continued development.

💰 Investment: $697 ($597 without mystery shopping evaluations).

We also assist employees on performance plans, treating them with dignity while helping them develop essential customer service skills.

Step 1: Complimentary Consultation

To ensure we are the right fit for your organization, SHE Leads Group offers a complimentary phone consultation. We take the time to understand your customer service challenges and training goals.

Common Goals of Our Clients:

Improving phone and in-person customer interactions.
Strengthening brand consistency and professionalism.
Reducing negative customer feedback and complaints.
Creating a structured customer service training program.

Step 2: Training Customization & Proposal

Based on your needs, we provide a detailed training plan outlining objectives and pricing. Once approved, we tailor the program to fit your organization’s customer service culture.

Step 3: Training Implementation

Our interactive workshops and coaching sessions provide hands-on learning, role-playing exercises, and actionable takeaways to improve customer service skills.

Step 4: Follow-Up & Ongoing Support

We stay connected with our clients to ensure training is effectively implemented. For businesses needing continued coaching, we offer ongoing support and refresher courses.

Expert Guidance from Beth Boen

With 40 years of experience in marketing, sales, and customer service, Beth Boen has helped countless businesses transform their customer experience strategies. Through proven evaluation techniques, SHE Leads Group provides tailored solutions to enhance customer satisfaction and loyalty.

Get a Complimentary Consultation

We offer custom training solutions to fit your business needs. Schedule a complimentary customer service consultation today and discover how small changes can lead to significant business growth.

Ready to Elevate Your Customer Service?
Contact us today at beth@sheleadsgroup.com

The Voice CST provided our company a tailored training/workshop to better serve our customers! The personal touch that Beth provided during our workshop helped our team collaboratively work through real customer situations and provided multifaceted approaches for handling those tough situations. This customer service training equipped the entire team with a toolkit that has provided them a new confidence to be able to better serve our customers even while on the toughest of service calls. Our company promise is that "Once you are a customer, you are a customer for life!" - and the training Beth provided no doubt will help us keep that promise!

Amanda Cromar COMtuity

What does SHE stand for?

SHE is more than a leads group - SHE Leads Group exists to support women in business development roles. SHE Members are women in business who appreciate the role many women have being a full-time caregiver to loved ones and advancing their full-time career or business. The letters “S H E” stand for Supporting Heart & Enterprise ®. Heart is our families, or anything near and dear and personal to us. Enterprise is our business or career. Members are expected to uphold the values and culture for which SHE stands. Every member of SHE Leads Group should desire to be a resource to each other. SHE Leads Group is more than just a leads group. We are a group of supportive women who truly want to help others in any way possible.