Mystery Shopping Services: Identify Revenue Opportunities
Phone Mystery Shopping
Discover how your staff handles customer inquiries over the phone with recorded phone mystery shopping (where allowed by law).
Process:
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Customized evaluation criteria developed in consultation with your organization.
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Tailored mystery shopping scenarios to uncover valuable insights.
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Professionally trained mystery shoppers conducting real-world interactions.
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Recorded calls & detailed evaluation reports with actionable recommendations.
💰 Pricing varies based on scope—contact us for a custom quote.
Online & Email Inquiry Mystery Shopping
Many businesses lose potential customers due to slow or ineffective responses to online and email inquiries. Our mystery shopping services assess and improve these critical touchpoints.
Process:
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Evaluate response time, professionalism, and follow-up effectiveness.
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Mystery shops conducted through website contact forms and email inquiries.
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Identify missed revenue opportunities and service inconsistencies.
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Customized reports with actionable recommendations.
💰 Pricing varies based on scope—contact us for a custom quote.
Competitive Mystery Shopping
Gain a competitive edge by understanding your competitors’ strengths, weaknesses, pricing, and customer service practices.
What We Uncover:
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Competitor pricing and marketing strategies.
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Effectiveness of competitors’ advertising campaigns.
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Sales techniques, strengths, and weaknesses of competitors.
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How to refine your unique sales proposition based on competitor insights.
💰 Pricing varies based on scope—contact us for a custom quote.
Contact us to tailor a secret shopper package to meet your needs. Email beth@sheleadsgroup.com.
Thank you so much. I must tell you again, your mystery shops and customer service training was awesome and with so much depth.
What does SHE stand for?
SHE is more than a leads group - SHE Leads Group exists to support women in business development roles. SHE Members are women in business who appreciate the role many women have being a full-time caregiver to loved ones and advancing their full-time career or business. The letters “S H E” stand for Supporting Heart & Enterprise ®. Heart is our families, or anything near and dear and personal to us. Enterprise is our business or career. Members are expected to uphold the values and culture for which SHE stands. Every member of SHE Leads Group should desire to be a resource to each other. SHE Leads Group is more than just a leads group. We are a group of supportive women who truly want to help others in any way possible.